IMS cares deeply about the privacy of its site users. As such, we guarantee that we will not disclose any of the personal information — including your name and contact information — collected on our website without your consent.

IMS’s website is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as the Act respecting the protection of personal information in the private sector (as amended by Bill 25). IMS adheres to the principles of these Acts and recognizes their full validity.

Information collected

We may collect the following information:

• Your contact information (name, address, phone number, email)
• Your payment information (used only to process transactions)
• The history of your orders and interactions with us
• The information you choose to disclose to us during the use of our site (contact forms, requests, etc.).

How we use this information

The information we collect will only be used for the following purposes:

• To process, deliver, and invoice your orders
• To contact you about your purchases, inquiries, or for tracking your orders
• To improve our website services and user experience

We will never share personal information with third parties except when required by law or to process your transactions (e.g., with financial institutions, delivery services).

Any information collected is subject to stringent security standards and procedures aimed at protecting the privacy of our users.

Preservation and security

Your information will only be kept for the time necessary to achieve the purposes for which it was collected.
It will then be securely destroyed.

Robust physical, technological, and administrative measures have been implemented to protect your data from unauthorized access.

Use of cookies

This website uses cookies. Cookies are small pieces of data stored on the computer of a website visitor. They help improve access to the site and identify visitors who regularly visit the site. These cookies can also allow us to track and target the interests of our users to improve their experience on the site. Cookies are in no way linked to the personal information of site users.

Some of our third-party providers, including Google, may also use cookies. Please note that we have no access to or control over these cookies. We use Google Ads to advertise online and as a result, cookies may be used for the purposes of showing ads based on past visits to our site.

Your rights

At any time, you can:

• Access the information we hold on you
• Ask that this information be rectified or updated
• Withdraw your consent to the use of your data, subject to our legal obligations

Privacy Officer

If you have questions or want to access or rectify your information, please contact:

Mounir Idres – Assistant Director of Quality / Privacy Officer
[email protected]
514-336-3213, ext. 237

Price and conditions

All prices listed on our website our in Canadian dollars (CAD). They can be changed without prior notice. The prices listed do not include transportation fees, handling fees, or applicable taxes. In the event the prices displayed on the site differ from those communicated to you by one of our representatives, the latter will prevail.